Junior · Customer success and support · also called CSM, Account Manager (existing customers)
Customer Success Manager
Owns adoption, renewal and expansion for a book of customers.
No credential gets anyone a job or a salary, and ASTRA does not promise either. An ASTRA credential attests that the holder passed an examination; it does not certify performance in a job. External programmes and certifications are listed because people in these roles commonly hold them. ASTRA is not affiliated with their issuers and does not endorse them; names are trademarks of their owners. Details change, so check the issuer's site before you buy. Last reviewed 12 October 2026.
What you do
- Run value reviews and adoption plans
- Negotiate renewals and price changes
- Handle escalations and 'is our data safe?' questions
- Spot and qualify expansion
What you need to be able to show
- Renewal negotiation
- Data and security promises: what the contract actually says
- Explaining AI features honestly
- Managing delivery expectations
Where ASTRA fits
Foundational commercial judgement about cloud, security and AI offers, using supplied evidence. 48 questions across 8 cases · 120 minutes.
Renewals are commercial decisions with technical questions attached. The ASTRA Tech Sales Associate certifies that judgement; ASTRA Tech Fundamentals comes first if you joined from outside technology.
Also relevant: ASTRA Tech Fundamentals
Credentials people in this role commonly hold
- Gainsight customer success certifications · Gainsight · Cost varies
Customer success practice and the Gainsight product. - Certified Customer Success Manager (CCSM) · SuccessCOACHING · Paid exam
Customer success fundamentals: onboarding, adoption, renewals and expansion. - Product administrator certification for the product you support · The software vendor · Cost varies
That you can configure and operate the product customers ask you about.