Senior and leading · Customer success and support · also called VP Customer Success, Director of Customer Success
Head of Customer Success
Leads onboarding, adoption, renewal and expansion across the customer base.
No credential gets anyone a job or a salary, and ASTRA does not promise either. An ASTRA credential attests that the holder passed an examination; it does not certify performance in a job. External programmes and certifications are listed because people in these roles commonly hold them. ASTRA is not affiliated with their issuers and does not endorse them; names are trademarks of their owners. Details change, so check the issuer's site before you buy. Last reviewed 12 October 2026.
What you do
- Design the customer journey and renewal motion
- Forecast renewals and churn
- Own escalations and executive sponsorship
- Set what the team may promise about data, security and AI
What you need to be able to show
- Renewal economics at scale
- Data and security promise governance
- Delivery coordination
- Hiring and coaching CSMs
Where ASTRA fits
Integrating architecture, economics, assurance, AI governance, discovery, channel boundaries and rollout into a defensible recommendation. 56 questions across 8 cases · 120 minutes.
Use ASTRA Tech Fundamentals as the baseline for support and success staff and the ASTRA Tech Sales Associate for CSMs who negotiate renewals; hold the ASTRA Tech Sales Advisor yourself if you want an examined credential.
Also relevant: ASTRA Tech Sales Associate · ASTRA Tech Fundamentals
Credentials people in this role commonly hold
- Gainsight customer success certifications · Gainsight · Cost varies
Customer success practice and the Gainsight product. - Sales leadership and management programmes · Business schools, vendors' partner executive programmes, employers · Cost varies
Forecasting, coaching, hiring and territory design. Track record matters more than any certificate at this stage.